Sr. IT Support Specialist – Reno, NV

Our client is looking for a talented Sr. IT Support Specialist to be the primary point of contact within Common Facilities Center/Call Center Information Systems Operations Support team.

All candidates must be US Citizens or Green Card Holders and able to travel up to 20% of the time.

Requirements Include:

  • Conveyor systems including but not limited to FORTNA, AOR, PLC CONTROLS
  • 4+ yrs hands on-on-desk-top, remote, network, hardware, scanner on-site exp.
  • 4+ yrs Microsoft Exchange, Nortel Switches, servers and backup software
  • 4+ yrs telecomm equipment support and troubleshooting
  • Experience or ability to report to remote management
  • Musts be able to travel up to 20%

Preferred Requirements:

  • Call center environment experience
  • Shipping/logistics/manufacturing environment

Duties Include:

  • Acts as the on-site lead at the CFC for I.S. Operations to provide, maintain and manage the operations of the CFC / Call Center based systems.
  • Provides higher 2nd and 3rd level I.S. Operations support for the CFC / Call center Support Team.
  • Acts as co-lead and /or manages small I.S. Operations CFC / Call Center based projects including hands-on and functional involvement.
  • Primary point of contact within the CFC / CC I.S. Operations Support Team.
  • Coordinates support activities, schedules, coaches. and mentors other team members.
  • Monitors, reviews, executes, and updates trouble tickets to ensure all open tickets are being resolved quickly and with quality.

Please review job on website for full details.

Benefits:

  • Salary range $55,000 – $70,000
  • Medical Ins.
  • Dental Ins.
  • Vision
  • Life Ins.
  • Retirement

 

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