Director of Operations (Venue Operations) – Phoenix, AZ

As the Director of Operations for one of our client’s large venues , you will lead the operation and people responsible for all of the food and beverage venues/offerings to the thousands of guests that visit our locations every year. The DO will manage 8 direct management reports and annual revenues of $30 million.


Requirements Include:

  • Strong financial acumen
  • History of strategic planning, i.e. renovation of concepts, new restaurant openings, new roll out and initiatives
  • Ability to communicate with C level people
  • Ability to manage a talented and diverse group of front line employees, supervisors and location mangers
  • Sports & Entertainment Experience
  • Able to travel 20% of the time
  • Must be US Citizen or Green Card Holder

Preferred Requirements Include:

  • Multi-unit responsibility
  • Previous business ownership, entrepreneurial experience
  • High level relationships in the local area

Duties Include:


  • – Responsible for fan experience in the building
  • – Holds team accountable to steps of service to deliver great guest service
  • – Ensures team members have the tools necessary to complete their jobs
  • – Ensures show quality standards are maintained at all times
  • – Builds and maintains strong relationships with guests, subcontractors and team members – Supports and communicates Company initiatives
  • – Respond and assist in any departmental guest service issues
  • – Develops and recommends all menus, promotions and programs in accordance with standards
  • – Ensures that daily walk-through are being conducted in both FOH and BOH for every even
  • – Creates and executes marketing plan to build sales – Executes primary relationship with business and key revenue client/partners
  • – Attends client staff meetings on a regular basis – Acts as a liaison with team, including partner’s operational team,  team and other areas as needed to ensure efficient operational performance


  • – Implements cost controls as needed to achieve positive financial results
  • – Buy-off on weekly/biweekly forecast from Controller
  • – Owner of location P&L and PBITDAR expectations
  • – Achieves assigned budget goals – Oversees execution of required daily and monthly reporting
  • – Develops budget to deliver profit and service goals, as well as meeting partner expectations Controls
  • – Ensures that all security, safety and sanitation standards are achieved – Follows and enforces responsible alcohol service policies
  • – Ensures team members adhere to Company guidelines as stated in team member training manual and employee handbook
  • – Oversees control of all inventories, product cost, cash handling and purchasing

Leadership and Internal Relationship Building:

  • – Uses all performance management tools, including development plans, to provide guidance and feedback to team
  • – Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location
  • – Creates the vision of the location by sharing stories and history with team members, managers, guest and client/partner
  • – Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles
  • – Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
  • – Conducts bi-annual FAP (Feedback and Action Planning) sessions with management team to assess how things are going from a higher level and work on continuously improving the business and work environment
  • – Interviews, hires, trains and develops team members according to Company guidelines
  • – Mentors department managers to develop their skills and leadership abilities
  • Salary range $90,000 – $110,000 DOE
  • Performance Bonus 19% of Base Salary
  • Medical Ins.
  • Dental Ins.
  • Vision Ins.
  • Life Ins.
  • Retirement
  • Relocation Package Available
If you are interested or know someone who is qualified for this position please have them send their resume to